The right fit of personality, attitude and experience
Ours is a people-based business that is all about helping you
deliver a quality service to your customers, and we value our
people highly. We are recognised by our clients and peers for the
quality of our people - not simply those dealing directly with you,
but the project teams and managers who work to plan and implement
your integrated programme. Our selection of staff is rigorous and
is as much about their 'fit' and empathy with our partnership
approach and our organisational objectives as it is about their
experience in particular areas of expertise.
We are proud of our people and we have consciously made the
decision to use images throughout the website that depict real bss
Bernie Jordan - Head of Service - bss contact centres delivering the National Careers Service
Responsible for managing the performance and quality management
of the National Careers Service. "Becoming a parent has been my
greatest challenge, it's a huge responsibility, hard work and very
expensive, and I wouldn't change a thing. Although on balance being
a Grandparent is the easier option!"
Paul Gibson - Head of Services
Key responsibilities include 5 year business planning, high value contract negotiation and ensuring a high quality of service. "In my spare time, I am a member of the England and Wales Mountain Rescue Team"
Lissa Davenport - Head of Operational Support
Responsible for managing the contact centre services support
teams: supporting the bss operations teams in
offering the highest quality and most efficient services possible.
"I try to live life to the full, taking opportunities when they
arise, and making a contribution whenever I can. That's one of the
reasons I became a trustee of Samaritans alongside my day job."
Colin Watson - Head of Distribution and Fulfilment
In his current role as Head of Distribution and Fulfilment, Colin leads the operational delivery across bss for digital printing, mailing services, response fulfilment services and e- fulfilment. Colin’s breadth of knowledge and depth of experience in delivering high quality services could be a key benefit to a wide range of potential bss clients whether they are from the Public, Not for Profit or Commercial Sectors.
Karen Ditchfield - Operations Manager
Responsibility for managing a contact centre of 120 staff in Manchester.
“One of my biggest challenges was completing a 40 mile walk across the Yorkshire Moors. It took 19 hours and a lot of energy drinks!”
Alan Moultrie - Head of Distribution, Sales and Marketing (Scotland)
Alan joined the business 20 years ago as Business Development Manager and now leads bss Scotland Ltd in all matters relating to Sales, Marketing and Client Services. With a previous career with Royal Mail, Alan brings 25 years experience of delivering Direct Marketing communication solutions across a broad spectrum of Public Body, Not for Profit and Commercial organisations.
Graeme Barton - Contact Centre Operations Manager
Graeme is responsible for ensuring operational delivery for all contact centre services in Edinburgh. A significant part of his role is in leading initiatives to improve effectiveness, contributing to the long term success of contact centre response fulfilment projects.
“I like to set myself challenges that will increase my skill set and knowledge. Currently this includes a variety of interests and further personal development achieved through education.”
Fiona Taylor - Account Director
Responsible for providing client-focused account management nurturing long-term client relationships on a number of key accounts.
“A recent convert to Zumba, I’m thoroughly enjoying the classes. It’s a great way to have fun and keep active!”
Shona Irving - Operations Manager for Fulfilment & Warehouse
Shona has a hugely varied and challenging role in ensuring clients’ orders are despatched to meet tight deadlines.
“I love most sports from 4x4 Off Road challenges to Motorcycle racing – anything which doesn’t involve sitting around!”
Kathy Taylor - Quality & Environmental Manager
As Quality & Environmental Manager, Kathy develops and
maintains the business quality programs in line with relevant
regulatory requirements and standards. This includes advising the
SMT on performance and improvements, co-ordinating the programme of
internal and external Quality & Environmental audits and
promoting awareness of client requirements and continual
improvement throughout the Company.