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Providing the vital contact between you and your customers
- About Us
  - Not for profit
  - Background
  - Awards
  - Certifications
    - ISO9001:2008
    - ISO14001:2005
    - ISO27001:2005 - Information Security Management Systems
  - Governance
    - Mike Tully - Chairman
    - Martin Poppleton - Treasurer
    - Nick Gallagher - Trustee
    - Caroline Griffiths - Trustee
    - Maureen Johnston – Trustee
    - Geoffrey Lord - Trustee
    - Ken McKie - Trustee
    - Liz Sands - Trustee
    - Anthony Ward - Trustee
    - Peter Wells - Trustee
  - Locations
    - bss Head Office
    - bss Leicester
    - bss Manchester
    - bss Scotmail
    - bss Edinburgh
  - Our Clients
- Services
  - Contact Centres
    - Information Services
    - Advice and Guidance
    - Outbound Services
    - Financial Transaction Processing
    - Campaign Response
    - Customer Services
    - E–fulfilment
    - Click To Call Back
    - Active Content Management
  - Response Handling & Mailing
    - Digital Print
    - Response Handling
    - Bulk Mailing Services
    - Web Ordering & Fulfilment
  - bss digital
    - Online Knowledge Base
  - Knowledge Management Systems
    - Knowledge Creation & Management
    - Active Content Management
    - Online Knowledge Base
- Working With Us
  - Our People
  - Our Technology
  - Working For Us
- Latest News
  - bss shortlisted for 2 prestigious awards
  - bss - awards finalists again!
  - Making your Direct Marketing Service even more direct
  - “A consortium is not just for charities” - appeared in Third Sector on 15th March 2011
  - “We need to look beyond the third sector for partners” – appeared in Third Sector on 15th March 2011 as “Letter of the Week”
  - Margaret Curran MP Opens New bss Operation In Cambuslang
  - Sunday Telegraph highlights bss commitment to staff
  - Partnership to success: 2011 Census
  - How the public sector can do more with less in the Big Society
  - Delivering Public Services Effectively in the BIG Society
  - bss Team Leader Completes British Heart Foundation Charity Bike Ride
  - Action Fraud from bss and National Fraud Authority Shortlisted for CCA Excellence Awards 2011
  - The 2011 Census - Securing the census for ONS and NISRA
  - Partnerships, not consortia will deliver better services
  - bss strengthens communications portfolio with digital agency acquisition
  - bss Shortlisted for Two NOA Awards for Outsourcing Excellence
  - Peter Calderbank writes in Sourcing Focus on how the public sector can do more with less
  - Scotland’s New Care Inspectorate Selects bss For Online Capabilities and Response Handling
  - bss wins Contact Centre Provider of the Year for Outsourcing Excellence
  - Why Charities Fail to Reach the Mobile Consumer By Dani Muir, Sales and Marketing Director, bss
  - Why businesses fail to reach the mobile consumer
  - bss Appoints Jo Croft as Finance Director
  - Who will you call in 2022?
  - Jon Ashworth, MP for Leicester South visits bss
  - When Planning Counts: Managing the 2011 Census Helpline
  - bss expertise powers the National Eczema Society helpline
  - bss appoints new IS Director
  - New Trustees Strengthen Customer Interaction Capabilities at bss
  - bss Launches bss digital to Strengthen Technical Capabilities
  - Deciding on a mobile strategy
  - The Cookie crumbles in 30 Days - will you face a £500k fine?
  - Halifax Selects bss Customer Contact Expertise for Savers Prize Draw
  - bss digital presents NMA award to Cancer Research
  - bss Calls for Action to Stop Unscrupulous Cold Callers
  - Effectively Outsourcing the Delivery of Information, Advice and Guidance
  - Supporting victims and fighting fraud
  - Mind Sets the Standard with Expertise from bss
  - bss supports National Careers Service Launch with Customer Contact Expertise
  - bss digital and 3SC shortlisted for National Outsourcing Association Award
  - Success of 2011 Census provides platform for bss and ONS at upcoming Call Centre Focus Conference
  - bss wins North West Contact Centre Awards
  - Expertise in publishing
  - British Heart Foundation turns to bss contact centre for TV & Radio awareness campaign support
  - Retailers need to be mobile friendly to ensure a Happy Christmas
  - Carers Direct: Caring for the carers
  - Esther Rantzen’s Silver Line selects bss to combat loneliness among older people
  - Evolving Customer Contact: The customer, the voice and the service
  - Is old-school the new-school?
  - The changing face of customer contact
  - Why integrating your digital, contact and mailing services is better value
  - Personalisation is more than getting the name right
- Contact Us
- Insight Newsletter

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