Information Services

Help Lines

We create and manage helplines, information lines and orderlines, seamlessly integrating voice, email, SMS, web and postal contact management with print and electronic production, storage and fulfilment.

Referral & Signposting

Directs customers to the information or source of information most appropriate to their individual needs and preferred contact channel (face-to-face, online, telephone, post) to optimise service access, enquiry resolution and client/customer satisfaction.

Bureau Services

Our bureau services offer a dynamic, scalable and cost-effective resource for clients whose promotional activities generate low or fluctuating volumes of simple to resolve enquiries.

Web Chat, Forum, Social Networking

Interaction management, through all web channels, including web chat, click-to-call, co-browsing, podcasts, forums and message board, provides the broadest possible access to customers, as well as a flexible, future-proof environment to facilitate emerging customer and technical developments.