Customer Services

Web Chat, Forum, Social Networking

Interaction management, through all web channels, including web chat, click-to-call, co-browsing, podcasts, forums and message board, provides the broadest possible access to customers, as well as a flexible, future-proof environment to facilitate emerging customer and technical developments.

Reception Service

This provides support to dedicated teams - whether as a front-end "virtual reception" that ensures enquiries are forwarded or signposted to the most appropriate contact point, or as a back-end "messaging" function when dedicated advisers are busy - managing customer expectation and setting call-backs.

Help Lines

We create and manage helplines, information lines and orderlines, seamlessly integrating voice, email, SMS, web and postal contact management with print and electronic production, storage and fulfilment.

Diagnostic and Assessment Services

Our adviser teams are equipped with the skills and tools to capture and understand, then determine and advise upon, the most appropriate solution for each individual customer enquiry in order to optimise first-time resolution, cost-efficiency and satisfaction.