Who will you call in 2022?

In ten years, how will organisations interact with their customers? bss is the UK's leading outsourced customer interaction service provider with capabilities ranging from contact centres through to mail, web and mobile apps. It recently managed the helpline for the 2011 Census which successfully handled one million calls in 10 weeks. Dani Muir, the Sales & Marketing Director at bss explores how a member of the public will contact an organisation in 2022?

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