Jon Ashworth, MP for Leicester South visits bss

Jon Ashworth MP visited the bss contact centre in Leicester on Friday 13 January. bss is an award-winning not for profit outsourcing customer interaction service provider that operates various telephones help lines for charitable and public bodies.

Speaking ahead of the visit Jon said:

"bss plays a vital role in running the Next Step Careers Service telephone helpline which assists adults into training and work. At a time when jobs are hard to come by the assistance offered by the telephone advisors is vital.

"I am looking forward to meeting the local advisors who provide this vital service and hearing at first hand the advice that is provided to those looking for work and training."

In addition to providing the Next Step Careers Service telephone helpline, bss operates the Minority Language Service for Next Step. This Service is only provided from the Leicester Office of bss which recruits and trains local people with language skills to provide the advice.

This dedicated Minority Language Service started in 2003 and has expanded to cover eight community languages - Urdu, Punjabi, Sylheti, Gujarati, Farsi, Somali, French and Polish.

Michael Noble, Acting Operations Manager at bss, stated:

"Adults calling the Next Step Career Service helpline are assisted in their search for employment, training or career development and are also assisted with CV writing skills, job application and interview skills. Through this service, individuals can speak to a trained careers coach to enhance and develop their career prospects to enrich their working lives"