bss supports National Careers Service Launch with Customer Contact Expertise
bss, the UK's leading provider of
outsourced multi-channel customer contact services
and one of only two telephone service suppliers
for the National Careers Service, today announced how it has
supported the Skills Funding Agency during the launch of the
National Careers Service.
The National Careers Service is designed to transform the
way people receive careers advice and guidance and is delivered via
phone, web and face to face meetings.
bss has been providing Information,
Advice and Guidance (IAG) expertise since the inception of Next
Step, the service which the National Careers Service took over in
April this year.
Joe Billington, Director of the National Careers Service
said: "The National Careers Service gives people access to high
quality careers advice where and when it is needed. As one of two
telephone service suppliers, bss
plays an important part in ensuring that the information and advice
provided is of a high quality, demonstrating their expertise in the
field of information, advice and guidance. With the support of
bss there has been a smooth
transition to the National Careers Service, whilst maintaining
consistent service levels."
The National Careers Service helps people find the right
combination of information and advice, enabling them to progress in
learning, work and life. The service is available to people aged 13
and over supporting them throughout their
career. It can be accessed over the
telephone, on-line and there is also access to face-to-face careers
advice in the local community.
bss has set up dedicated contact centres
in Manchester and Leicester with over 200 members of staff to
provide expert careers advice. Call advisers are
professionally qualified to provide advice and support and
bss has two tiers of call advisers who work on the
service: frontline and career coaches. Frontline staff and
career coaches undergo an extensive induction training programme at
bss. Career coaches also receive external training
and achieve NVQ Level 4 in advice and guidance and some
progress onto postgraduate careers guidance qualifications - all
facilitated by bss.
Dani Muir, Sales and Marketing Director at
bss said: "In the current economic
climate, it is critical that people have access to accurate
information about careers and training within a matter of a few
clicks - whether that's over a phone, mobile or a computer screen.
bss has a strong track record of
delivering excellent multi-channel IAG services and we are
delighted to have been able to support the launch of the National
Notes to the Editor
For editorial information please contact: Chevaan
Seresinhe at Chevaan.Sersinhe@emmettandsmith.com
or telephone on 020 7384 7110