bss strengthens communications portfolio with digital agency acquisition

bss, one of the UK's leading provider of outsourced multi-channel public and customer contact services today announced the acquisition of leading creative digital agency M-Corp. The acquisition further strengthens bss's portfolio of technology solutions and cements its position as one of the UK's leading outsourced customer contact providers with capabilities ranging from contact centres to web design and web self-help, to mailroom fulfilment and mobile optimised websites and apps.

bss has a strong heritage of delivering robust information systems solutions for a number of government and non-governmental organisations including the delivery of some of the most advanced case handling and web self-help services available in the UK. bss is also amongst the 1% of businesses in the UK to have achieved ISO27001 for its robust industry leading security protocols. With M-Corp's expertise, bss will enhance its technology services to include web design solutions, systems integration and mobile platforms to offer organisations an unrivalled multi-channel communications solution backed up with industry leading expertise.

Founded in 1998, M-Corp is a digital agency whose services include web design, mobile applications, SharePoint, e-Commerce and Content Management Systems (CMS). Its clients include LV=, Kimberly-Clark Professional and RSPCA.

Mark Capel, Information Systems Director, bss says: "Our case handling capabilities are second to none and it is just one aspect which will be strengthened further by M-Corp's expertise. This acquisition cements our technology strategy and provides our clients with a comprehensive portfolio of customer communications solutions which blends traditional and cutting edge telecoms solutions to help them meet current and future needs."

Peter Calderbank, Chief Executive, bss explains: "M-Corp enhances our product offering and strengthens our credibility in the web technology arena which is becoming increasingly important in the current communications landscape. It also complements our existing services and reaffirms our commitment to providing clients with the most effective solutions that deliver results and crucially cost efficiency".