bss expertise powers the National Eczema Society helpline

There are nearly six million people in the UK suffering from eczema, a skin condition which impacts severely on every day life and can be challenging to manage. Formed in 1975, the National Eczema Society has two principal aims: to provide people with expert advice about treating and managing eczema and to raise awareness of the needs of those with eczema. The Society's helpline was run in house until 2001 when the Society asked bss to work in conjunction with the Society's own helpline advisers in order to manage significant peaks in call volumes. The front line service was moved to bss entirely in 2004 to enable the Society to expand its opening hours and benefit from the enhanced infrastructure including improved statistical analysis vital to ensuring that the service continues to reflect and meet user needs      The Eczema Helpline is the UK's only such service dedicated to providing information, advice and guidance (IAG) to people affected by eczema. Since 2004 , this unique helpline has been managed by IAG experts, bss.

Read the full story