bss appoints new IS Director
bss, the UK's
leading provider of customer interaction services, announced
that it has appointed Neil Richardson as Information Systems (IS)
Director. Neil, previously Chief Information Officer of an Agency
of HM Cabinet Office has over 20 years' experience and has worked
with Unilever, Innospec and Ernst & Young.
Neil joins an organisation with a strong heritage
of delivering robust information systems solutions for
a number of government and non-governmental organisations.
bss' clients include Halifax, Action
Fraud and the Department for Business Innovation and Skills.Italso
set up and operated the helpline for the 2011 Census and last year
won the 2011 Outsourcing Contact Centre Provider of the Year at the
National Outsourcing Association Awards (NOAAs).
Peter Calderbank, Chief Executive of
bss says: "Since
bss' inception in 1975, technology
has played an integral role in all of our solutions. As we
strengthen our multi-channel capabilities, Neil's technical
expertise and leadership makes him the ideal person to lead our IS
team during this exciting time."
At the Cabinet Office, Neil was responsible for all
aspects of information provision for the UK's largest public buying
organisation which supported the procurement of £7 billion of goods
and services annually. At Innospec, one of the world's largest
chemical specialists, Neil led a four year programme working with
teams in Europe and North America, to deliver a streamlined, global
IT platform based on Oracle and Microsoft solutions. At Ernst &
Young, Neil delivered IT and business change programmes for
Kellogg's, GlaxoSmithKline and Lloyd's of London.
Neil Richardson says: "bss'
partnership before profit philosophy and its mission to help
improve people's lives through the effective use of information
makes this organisation unique and I am delighted to be part of it.
My private and public sector expertise
will help me to drive the organisation'sISstrategy
andcontinue togrow its digital proposition on a variety of
platforms to make multi-channel customer access seamless for both
our clients and their customers."
Neil is married and lives with his wife and children in
Cheshire. During his free time Neil enjoys horse riding and is a
triathlete. He most recently completed the Blenheim Triathlon,
which takes place on a world heritage site and participants on the
track included Jenson Button and Pippa