bss Appoints Jo Croft as Finance Director
bss, the UK's leading
providers of customer interaction services, announced today that it
appointed Jo Croft as Finance Director. Jo, a chartered accountant,
brings with her over 18 years of commercial and finance experience.
Prior to her appointment at bss, she
was Chief Financial Officer at legal and financial service
outsourcing company Merrill Corporation and VP of Finance at
Amersham. At Merrill, Jo helped the company boost its UK profits
and at Amersham she spearheaded a pan-European project to add
shareholder value which led to its acquisition by General
Peter Calderbank, Chief Executive of
says: "We are delighted to welcome Jo
to our management team. Her expertise and proven track record, both
in the outsourcing sector and other industries will further
strengthen bss at this exciting time
in our organisation's development".
2011 marked an extraordinary year for
bss. The organisationsuccessfully
operated and managed the helpline for the 2011 Census which
received nearly one million phone calls. Contract wins included
Halifax, British Heart Foundation and the Scottish Care
Inspectorate. Itacquired M-Corp, a digital agency, to strengthen
its mobile and web capabilities and
bss also won the 2011 Outsourcing
Contact Centre Provider of the Year at the National Outsourcing
Association Awards (NOAAs).
Jo Croft added: "I wanted to work for an organisation that
has with a wider remit than just profit and
bss' charitable aspect still allows
me to apply my commercial acumen. I have been particularly
impressed by the high level of professionalism and integrity
demonstrated at bss.
Theorganisation's result over profit ethos which means all
clients benefit from a service designed to secure the most
effective results - without focusing solely on the bottom line - is
Jo is proficient in French, German and Japanese and will
be getting married in March this year. She is also a mentor at the
Prince's Trust, supporting young people with business plans,
funding and guidance to set up business. During her spare time she
enjoys diving, sailing and travelling.