24 April 2012
In approximately a month (25 May 2012), European
legislation on web privacy will impact over three million British
businesses. The "Cookie law" or the the Directive on Privacy and
Electronic Communications, will require all websites that use
Cookies to seek consent from visitors to the site.
Find out more
19 April 2012
As smartphones have grown in popularity, a boom has occurred in
mobile apps and they have become the latest must have feature for
organisations wanting to catch the attention of their customers and
secure valuable revenue streams.
With this in mind Dani Muir, Sales and Marketing Manager,
bss digital, asks how do you decide your mobile
strategy for the internet: App or mobile web?
Find out more
02 April 2012
bss is delighted to announce the launch of
bss digital, the new division which offers
unparalleled expertise in web design and development, mobile and
apps, e-commerce and systems integration capabilities.
Find out more
14 March 2012
bss, the UK's only not-for-profit
provider of customer interaction services whose capabilities
include contact centres, web and mobile, announced the appointment
of five new trustees to its board. They are Caroline Griffiths,
Maureen Johnston, Ken McKie, Anthony Ward and Peter Wells. The new
appointees, who are experts from diverse backgrounds, will provide
bss with additional technical and
commercial expertise and ensure that the organisation's charitable
objectives are met.
Find out more
10 February 2012
bss, the UK's leading provider of
customer interaction services, announced today that it has
appointed Neil Richardson as Information Systems (IS) Director.
Neil, previously Chief Information Officer of an Agency of HM
Cabinet Office has over 20 years' experience and has worked with
Unilever, Innospec and Ernst & Young.
Find out more
02 February 2012
Eczema is one of the most misunderstood conditions
and bss was keen to utilise its
expertise and technology to ensure that the helpline
it provided was effective. The organisation identified and
addressed various challenges.
Find out more
02 February 2012
bss managed and implemented the
helpline for the 2011 Census. During its 10 week operation the
helpline successfully handled nearly one million phone calls from
the public. Dani Muir, sales and marketing director at
bss explains how the not for profit
organisation worked closely with the Office for National Statistics
(ONS) and Northern Ireland Statistics and Research Agency (NISRA)
to manage the helpline and how the organisation successfully
recruited and trained over 900 people for this ambitious
project.
Find out more
02 February 2012
Jon Ashworth MP visited the
bss contact centre in Leicester on Friday 13
January. bss is an award-winning not for profit
outsourcing customer interaction service provider that operates
various telephones help lines for charitable and public
bodies.
Speaking ahead of the visit Jon
said:
"bss plays a vital role in
running the Next Step Careers Service telephone helpline which
assists adults into training and work. At a time when jobs are hard
to come by the assistance offered by the telephone advisors is
vital.
Find out more
26 January 2012
In ten years, how will organisations interact with
their customers? bss is the UK's
leading outsourced customer interaction service provider with
capabilities ranging from contact centres through to mail, web and
mobile apps. It recently managed the helpline for the 2011 Census
which successfully handled one million calls in 10 weeks. Dani
Muir, the Sales & Marketing Director at
bss explores how a member of the
public will contact an organisation in 2022?
Find out more
24 January 2012
bss, theUK's leading providers of
customer interaction services, announced today that it appointed Jo
Croft as Finance Director. Jo, a chartered accountant, brings with
her over 18 years of commercial and finance experience
Find out more