Improving lives

However you communicate with your customers - by voice, mail or online - we can make a difference. BSS Contact, BSS Reach and BSS Digital – our three core elements combine seamlessly to provide the best ways to reach your customers.

Chatting on a bench We can make a difference

BSS Contact

Every conversation matters.

By phone, email or web chat, we make sure all the little interactions with your customers combine to produce a positive outcome, every time.

View BSS Contact Website

Family Positive Outcomes

BSS Digital

Joining up the digital world.

We define, design and develop digital solutions to make online experiences as fulfilling as they should be.

View BSS Digital Website

Group of people helping each other along a ledge Helping making life easier

BSS Reach

Personal contact by post.

From concept to print to distribution, our fulfilment services ensure each communication is right for you, and perfect for your customers.

View BSS Reach Website

Playing with a ball Better Results

Success stories

BSS case studies

BSS integrates contact centre and digital technology

Action Fraud is the central point of contact for information about fraud in the UK. People and organisations can report fraud, receive specialist advice and as necessary can be referred to the police or Victim Support.

View the National Fraud Authority case study

Casestudy-NFA

What's new

5 predicted trends for customer service in 2014

Customer service is set to be an important topic for the year ahead, with enterprises competing to provide the best and most comprehensive service to their customers. Technology has empowered customers to provide very public feedback on products, services and experiences, writing blogs, reviews and social media posts that tell not just their friends, but the whole world about their experience with your brand.

Tags and topics: What's new Customer experience

Mark Cadbury Mark Cadbury