Your success is our success
Our not-for-profit status means that we put you and your
customer before profit. Our clearly defined mandate is to provide
cost-effective, outsourced, multi-channel contact centres, online
self-service, fulfilment and mailing services that deliver the very
best results. We are fully committed to helping you be successful,
because it is only by achieving your goals that we can achieve
Delivering a positive and appropriate customer
At bss, we enable your customers to take action
to improve the quality of their lives and their community. We do
this by providing information, advice and guidance services on your
behalf in a manner designed to fulfil your customers' needs and
enhance the reputation of your organisation.
Providing the vital link between you and your
Award-winners in providing tailor-made customer contact
solutions in the UK, we become the vital communication link between
you and your customers. By harnessing our experience and expertise
to create your tailor-made solution, you can be confident that we
know what we are doing, and that your brand is in safe hands.
From the simple to the most complex
With over 35 years' experience, you can be confident that we
have the knowledge, flexibility and expertise to provide a value-
for-money solution tailored to your specific requirements, whether
the solution be simple or complex. And, our early involvement in an
advisory capacity, alongside you and your partners, can ensure your
strategy maximises the benefits of all available technologies,
processes and practices.
Solutions designed to develop and grow with
Whatever our recommendations, you can be assured that our
innovative and integrated solutions will develop and grow as your
needs change. We continually assess the success of your programme
and make suggestions for improvement so that your service meets
your customers' needs.
It is this application of expertise and our extensive experience
of your customers' journeys that ensure that both you and they
enjoy a positive, appropriate and efficient customer
As a not-for-profit organisation, we provide cost-effective,
outsourced multi-channel contact centres, fulfilment and mailing
services that deliver you the very best results.
bss has been at the forefront of developing
outsourced contact centre solutions within the UK since 1975,
working on projects as diverse as Next Step and Carers Direct.
Our management team and independent board of trustees ensure we
continue to be a well-run, successful organisation capable of
delivering on our promises to you.
Our commitment to working in partnership with our clients, and
the quality of our people, services and technology in our contact
centres, have been recognised with independent awards.
We have been externally assessed as meeting the requirements of
a host of leading industry qualifications and standards.
We use any profits we make to help meet our charitable objective
of enabling your customers to take action to improve the quality of
their lives and society.
We have relationships with clients across all sectors, here is a
© 2013 bss