Whitepaper

Funding cutbacks…can you manage?  Are your public services positioned to weather the coming “Winter of Discontent?”  If ever there was a time for government departments to evaluate their current services provision and ensure they are prepared for the challenges clearly on the horizon, it is now.

In the white paper “The Ant and the Grasshopper” (Aesop’s Fables), bss examine the stark challenges faced by organisations charged with delivering publicly funded contact services. There are suggested solution tool kits and approaches, along with some examples of how publicly funded contact centres/programmes are effectively delivering continuously improving services.

The paper also discusses how technology presents both a solution as well as a fresh set of challenges, and as budgets are squeezed why deploying outsourced providers for ‘non-core’ services may be compelling. bss provide some examples of how these challenges have been met along with some insight into current regulatory frameworks in place.

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