Whatever the medium - telephone, e-mail, text message, fax or letter - bss' quality standards and systems ensure that all enquiries are answered with the same levels of professional service.

Our sophisticated telephony system allows us to deal with calls efficiently. A call is either handled by one of our trained advisors or, if appropriate, can be routed through to our interactive voice manager system. No caller is ever left hanging on the line listening to an engaged tone.

We run long and short-term helplines, information lines, orderlines and inbound/ outbound telephone services. We back these up with online services, background research, and comprehensive client reporting. Our professional team handles calls from many different types of caller, responding to a wide range of campaigns. We offer information as part of permanent services, campaigns, awareness weeks and to provide overflow or other temporary cover.

Nearly all our clients require e-mail response as part of the service and we have developed tailored training for advisors moving from phone to written response.

Our multi-channel contact centre is at the heart of a set of interlocking support services. They are fully integrated into our contact centre services, but can also provide you with specialist services as stand-alone units.

Our services include:

• Information and advice
• Helplines
• Response handling
• DRTV
• Customer services
• Referrals and signposting
• Automated services
• Orderlines
• Email, online and SMS response services
• Multilingual services