News

Press release from Dr Bernard Herdan CB, Chief Executive of the National Fraud Authority.

Marketing magazine’s annual review of the UK’s top contact centre providers ranks bss 9th. bss is the only not-for-profit outsourcer listed.

bss was named winner of the 'Outsourcing Contact Centre Provider of the Year' and 'Outsourcing Service Provider of the Year' categories at the 2008 National Outsourcing Association Awards.

The Customer Service Excellence standard is the new government benchmark accredited by the Cabinet Office. It sets out the framework and areas of excellence which government services must meet.

bss Whitepaper - Improving Customer Services in the face of greater pressure on the Public Purse.