Welcome to bss - contact centres

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bss provides outsourced contact centre, mailing and fulfilment services. Whatever your communication needs, we can offer a flexible and tailored service to match the needs and budget of your project. Our multimedia call centres offer flexible and tailored services to meet your needs.

From straightforward information giving to dealing with enquiries of a more complex or sensitive nature, our service is a quality product, focused on the client and the end user.

bss is a unique organisation with the mission to enable people to take action to improve the quality of their lives and society through the provision of information and advice.

We achieve this aim by providing efficient, high quality communication services to our customers in the public, voluntary, broadcasting and commercial sectors. Along with over 30 years' experience of communicating through a range of channels, we understand the importance of developing empathic relationships with our clients to help make the connection between them and their audience - the vital link.

Our list of services include:

Outsourced multimedia contact centre and fulfilment services:

• Help and information lines
• Orderlines and customer services
• Outbound
• Response handling and fulfilment
• Payment and donation processing
• Mailing services
• Digital print and print management

Please email us at marketing@bss.org to find out more about how we can help you.