Who Are We?
BSS is a non-profit organisation that aims to make a positive impact on people’s lives. We work with business-to-business clients in the public benefit and private sectors, to provide vital information to the people who need it most.
We want to put an end to soulless, exploitive marketing business practices and show that good customer experience can be achieved by providing real emotional reasons for customers to believe.
Our aim is to create brand consistency across all channels – whether it’s person to person, on the web, or right to the consumer’s door. We seamlessly integrate these services to support your audience – in whichever way suits them most.
Using our knowledge and experience as a non-profit organisation – we craft multichannel, targeted messages that your users care about, enabling them to take action to improve the quality of their lives.
PEOPLE HELPED A DAY
MINUTES ON THE PHONE
Explore Our Multi-Channel Services
BSS offers a range of bespoke, cohesive solutions that combine the most current, optimised services to get you results. Take a look…
Our Platforms Work Together
BSS’ integrated services work together, allowing us to help you to build those valuable relationships with your audience.
BSS core goals:
We aim to be the best multi-channel service provider of integrated customer engagement solutions in the UK.
We specialise in managing and providing information for the benefit of the public on behalf of our clients.
Creating profitable business partnerships.
Helping our clients help their customers.
Delivering seamless outsourced multi-channel communications.
Multi-channel advice and guidance.
Connect, Communicate, Engage.
35+ Years of Experience
Our organisation has been optimising brand communication for a long time now.
Since launching in 1975, BSS has gained extensive knowledge of customer experience in a variety of sectors – so we can get your essential information across.
Our Key Multi-Channel Services
We like to keep busy at BSS, have a look at our latest news to see what we’ve been up to.
With 31 million Facebook users in the UK alone, and 10 million Brits on Twitter – BSS knows that social media plays a key role when it comes to communicating with your audience. For this reason we’ve been working on innovative social communication techniques as part of our multi-channel solutions – finding inspiring ways to…Details
Following the launch of our fantastic new website, BSS has launched brand new social accounts too – to keep you up to date with the latest news in optimum form. Across all platforms you’ll find the hottest customer experience tips and ideas, as well as updates on just what we’ve been up to – we’re…Details
End-to-End Business Service Outsourcing
Due to the nature of outsourcing services we must respect our clients’ privacy, but we have some examples we can share of our multi-channel services being utilised in various sectors
Over our years as a non-profit organisation, we’ve built quite a portfolio of facts. Here’s a glimpse of what we do, how we do it and just how important our customer-focused goals are to the heart of the organisation. .
On average each advisor will experience up to 50 calls a day, and we stay on schedule 89 percent of the time.
BSS has over 400 employees spread over five different sites across the UK, to ensure there’s someone close by to offer help.
As well as phone lines and web chats, we now give help and advice via text messaging – we’re right with the customer.
79 per cent of our time is spent handling customer contacts, which is higher than the industry average 55 to 65 per cent.
On average in 2013, BSS spent 30,919 minutes on the phone a day – we have advisors everywhere ready to chat.
We have over 240 trained advisers who are dedicated and committed to giving help and information to those who need it most.
GET IN TOUCH!
We know we have the tools, experience and customer-focused mind-set to start building those long-lasting relationships that your organisation needs. Get in touch today to put an end to confusion and let us seamlessly join up your customer experience for the future.
Send us a Message
Broadcasting Support Services is a registered company limited by guarantee (Company No. 1548958) | Registered Charity No. 282264 (England & Wales) and SC040511 (Scotland) | Registered office: Third Floor, 163 Eversholt Street, London, NW1 1BU